Dispute and Refund Policy Summary

A buyer may open one dispute about a completed purchase during the dispute window shown by the Platform. A purchase already refunded or reversed is not eligible. The buyer must select a reason, explain the claim truthfully and submit only relevant evidence.

The professional may submit a response and relevant evidence while the dispute accepts responses. A Superadmin reviews the purchase record, submissions and protected financial impact before recording an outcome. Parties must not misuse the process, threaten another user or submit unlawful or fabricated material.

The implemented outcomes are rejection of the claim, a decision in the professional’s favour, a full refund, a partial refund, or continued manual review. An accepted refund restores the approved number of Manolitos to the buyer’s wallet through an auditable compensating ledger entry and adjusts associated internal earnings and commission records.

A refund under this policy is an internal Manolito credit adjustment. The Platform does not currently promise or perform a refund to an external card, bank account or other payment method. Where professional earnings were already paid or a transfer was confirmed, the record is flagged for manual reconciliation rather than represented as an external payment reversal.

For the current support channels and information to include with a request, visit the Support and Contact page. Do not include passwords, authentication codes or unnecessary bank details.